Frequently Asked Questions
Everything you need to know about shopping with Jalandhar Silks
What types of silk fabrics do you offer?
Jalandhar Silks specializes in premium authentic silk varieties including Banarasi, Kanjeevaram, Tussar, and Raw Silk, all sourced from master weavers to ensure the highest quality.
Do you provide custom tailoring services for sarees and suits?
Yes, we offer custom blouse stitching and suit tailoring services. You can provide your measurements during the checkout process or contact our support team for a detailed sizing consultation.
How long does shipping take for domestic and international orders?
Domestic orders within India typically arrive within 5-7 business days. International shipping usually takes 10-15 business days depending on the destination country and customs clearance.
What is your return and exchange policy?
We accept returns and exchanges within 7 days of delivery, provided the item is unused, in its original packaging, and has all tags attached. Please note that customized or stitched items are not eligible for return.
How should I care for my silk garments?
To maintain the luster and longevity of your silk, we strictly recommend dry cleaning only. Store your garments in a cool, dry place wrapped in a muslin cloth to allow the fabric to breathe.
Are the colors shown on the website accurate?
We strive to display our products as accurately as possible. However, due to digital photography and different monitor settings, there may be a slight 5-10% variation in the actual color of the fabric.